Do you provide towing?
No. Menatzeach Mobile Solutions currently specializes in mobile roadside assistance. If your vehicle requires towing rather than roadside service, we will not represent the call as something we can complete.
Do you bring a replacement tire?
Our standard spare-tire service installs the customer's serviceable spare tire. Tell dispatch if you do not have a usable spare so we can determine whether another service option applies.
How much fuel is included with fuel delivery?
Standard emergency fuel delivery includes up to two gallons of gasoline. Additional fuel or extended travel may cost extra and will be discussed before dispatch whenever applicable.
Will I know the price before you come?
Yes. Dispatch confirms the quoted service price and any known travel or special-condition charges before you secure the call. Unexpected conditions discovered on arrival can affect the final total, but additional work or charges are explained whenever reasonably possible before proceeding.
Why is there a 50% dispatch deposit?
The 50% deposit secures dispatch and is credited toward the quoted service price. It becomes nonrefundable once the technician begins traveling to your location. If you cancel and dispatch confirms the cancellation before travel begins, the deposit will be refunded.
When do I pay the rest?
The remaining balance is due after successful completion of the roadside service.
Where do you provide service?
We serve Troy, Albany, Watervliet, Cohoes, Latham, Colonie, Clifton Park, Schenectady, Saratoga Springs, and surrounding Capital Region communities. Call dispatch if you are nearby but do not see your location listed.
What information should I have ready?
Your location, vehicle year/make/model, the roadside issue, and a callback number. Accurate information helps dispatch determine the right service before anyone travels to you.
Still have a question? Call (518) 416-5420.